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Help & FAQs

Order
Upon successful placement of your order, you will receive an automatic acknowledgement of receipt via e-mail. In case you did not receive the order confirmation, please contact us via the contact form on our website.
Usually, only items that are actually available are shown in our AlphaTauri online shop. Unavailable sizes are shown in grey. Although our database is updated on an ongoing basis, in exceptional cases, a certain item might be sold out between the product selection and the checkout confirmation. In very rare cases, a product may not be available when we pack your order. If this happens, we will notify you immediately.
Yes, as a general rule, any item that was sold out in a certain size and/or colour might be available at a later time. In order to be automatically notified when a product is back in stock please activate the "Notify me" function in the size selector of the article.
Please understand that currently we cannot accept orders placed by phone or e-mail. You can order 24/7 in the AlphaTauri online shop.
Payment

Your payment options might differ depending on your country and delivery address. You will find your available options in the payment section of the checkout.

Credit cards:
- Visa, MasterCard, Carte Bancaire, Amex, JCB

PayPal:
- In order to be able to use this service you must register with PayPal (free of charge). For more information on PayPal, please click on the following link: www.paypal.com

Payment on invoice:
- For orders placed in Germany and Austria
- Pay within 14 days of receipt of your order.
- Payments on invoice are processed by Arvato Supply Chain Solutions SE.

Shipping and delivery
Returns and Exchange
My account
If you forget your password, please click on the link “Forgot password?” during the log-in process. In the next step, please enter the e-mail address used for registration. An e-mail with a new password will be sent to your e-mail address.

- you can retrieve your order history at any time.

- you can place your orders more quickly as your invoice and delivery address are stored. 

Contact us
Our customer service centre will be glad to support you. Please call us or use the contact form on our website.

Phone: 00800 4422 2244*

AlphaTauri Online Shop Management:
AlphaTauri GmbH
Halleiner Landesstraße 24
A-5061 Salzburg
Austria
*Free for customers calling from Austria, Germany, Switzerland, France, Netherlands, Belgium, United Kingdom, Italy, Spain and Japan.
Data Protection and Security
We take the protection of your personal data very seriously and always comply with the provisions of the laws on data protection. As a rule, all personal data will be treated confidentially. Your personal data are required for order processing, delivery of the goods, verification of solvency and for the payment process. For the purposes of verification of your address and solvency, we might transmit your data to companies which render those services to us. Of course, the statutory provisions on the protection of your privacy shall be strictly complied with.
The internet offers a vast number of opportunities for online shopping but involves some risks, too. Thus, payment security is particularly important. We are glad to offer the ideal solution: Verified by Visa (VbV) or MasterCard SecureCode (MCSC). This means your credit card is protected by your personal password against unauthorised use.

SSL (Secure Socket Layer) is a security technology guaranteeing the security of the transmission via internet of your personal data including credit card information. The data are encrypted in such a manner that they can only be read by the payment system.

Every time the URL in the browser commences with https://, you are in a secure area. The entire shop is secured and thus protected against third-party access by the SSL protocol.