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Customer Service
Got any questions? 00800 4422 2244
Monday - Friday: 08:00 - 20:00 (CET), Saturday: 08:00 - 18:00 (CET)
Monday - Friday: 08:00 - 20:00 (CET), Saturday: 08:00 - 18:00 (CET)
Free for customers calling from Austria, Germany, Switzerland, France, Netherlands, Belgium, United Kingdom, Italy, Spain and Japan.
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Delivery
Standard delivery: Shipping is on us! Currently shipping on all standard orders is free.
Guaranteed Delivery Date: €15 Faster delivery with guaranteed delivery date, available to: Austria, France, Germany, Italy, Netherlands, Spain, Switzerland, United Kingdom (depending on the address supplied in the checkout).
Guaranteed Delivery Date: €15 Faster delivery with guaranteed delivery date, available to: Austria, France, Germany, Italy, Netherlands, Spain, Switzerland, United Kingdom (depending on the address supplied in the checkout).
STANDARD DELIVERY:
We aim to dispatch your order in two working days. Once your order has been dispatched from our warehouse, you can find the estimated delivery times below:
Country | Estimated Delivery Days | Country | Estimated Delivery Days |
Australia | 9 | Mexico | 10 |
Austria | 6 | Netherlands | 8 |
Belgium | 7 | Poland | 6 |
Canada | 11 | Romania | 11 |
Czech Republic | 9 | Singapore | 4 |
Denmark | 7 | Spain | 11 |
France | 9 | Sweden | 7 |
Germany | 5 | Switzerland | 6 |
Hong Kong | 4 | United Arab Emirates | 4 |
Italy | 7 | United Kingdom | 8 |
Japan | 9 | Rest of World | 11 |
We reserve the right to split your order and dispatch them separately if this will decrease order processing time and it is reasonable for the buyer. No additional shipping costs shall be incurred in this case.
GUARANTEED DELIVERY DATE: For an additional €15 customers in Austria, France, Germany, Italy, Netherlands, Spain, Switzerland & United Kingdom with a guaranteed delivery date. This guaranteed date is shown in the last step of the checkout.
Yes, different addresses can be submitted during the checkout process.
Please note: We cannot ship to Packstation or PO Box addresses.
Please note: We cannot ship to Packstation or PO Box addresses.
We aim to dispatch most orders within 2 working days and deliver it according to our estimated delivery days (for more information see “How long will it take for my order to arrive?”). However, in case there are any delays with your order, please contact our customer service using the contact form on our website.
Europe: Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom (excluding Northern Ireland).
Asia: Azerbaijan, Bahrain, Georgia, Hong Kong, India, Indonesia, Israel, Japan, Kuwait, Lebanon, Malaysia, Maldives, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Thailand, Turkey, United Arab Emirates.
North America: Bahamas, Barbados, Canada, Dominican Republic, Ecuador, El Salvador, Greenland, Jamaica, Mexico, Panama, Trinidad & Tobago.
South America: Argentina, Bolivia, Chile, Colombia, Costa Rica, Peru, Uruguay, Venezuela.
Oceania: Australia, Fiji, New Zealand.
Africa: Egypt, South Africa.
Information for US customers: You can order AlphaTauri products in the US through our partner Luisaviaroma. You can find our men’s products here and our women’s products here.
Asia: Azerbaijan, Bahrain, Georgia, Hong Kong, India, Indonesia, Israel, Japan, Kuwait, Lebanon, Malaysia, Maldives, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Thailand, Turkey, United Arab Emirates.
North America: Bahamas, Barbados, Canada, Dominican Republic, Ecuador, El Salvador, Greenland, Jamaica, Mexico, Panama, Trinidad & Tobago.
South America: Argentina, Bolivia, Chile, Colombia, Costa Rica, Peru, Uruguay, Venezuela.
Oceania: Australia, Fiji, New Zealand.
Africa: Egypt, South Africa.
Information for US customers: You can order AlphaTauri products in the US through our partner Luisaviaroma. You can find our men’s products here and our women’s products here.
Within the EU: Free from any customs charges.
For Switzerland, Great Britain, Japan and Turkey: We will cover the customs costs for you.
For the rest of the world: The charges must be paid by the recipient of the package. Unfortunately we have no control over these charges, and cannot advise what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for further information.
For Switzerland, Great Britain, Japan and Turkey: We will cover the customs costs for you.
For the rest of the world: The charges must be paid by the recipient of the package. Unfortunately we have no control over these charges, and cannot advise what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for further information.
Returns
Yes, you can return all items purchased in the AlphaTauri online shop within 30 days of receipt. Please note, that returned goods should be unworn, unwashed and undamaged. If the quality of the goods is impaired, we reserve the right to reduce the refund accordingly.
For Austria and Germany: You can use the return label enclosed with your order. In case there was no return label in your package, please request a label from the customer service team which will be e-mailed to you shortly after.
For France and the Netherlands: You will need to request a return label from the customer service team which will be e-mailed to you shortly after.
For other countries: You will need to return your order via post to the following address:
AlphaTauri GmbH
c/o Arvato Supply Chain Solutions SE
Schleefstraße 1a
44287 Dortmund
Germany
Please note: Customers returning an order from the UK should request a new customs invoice from our customer service and include with the package.
For France and the Netherlands: You will need to request a return label from the customer service team which will be e-mailed to you shortly after.
For other countries: You will need to return your order via post to the following address:
AlphaTauri GmbH
c/o Arvato Supply Chain Solutions SE
Schleefstraße 1a
44287 Dortmund
Germany
Please note: Customers returning an order from the UK should request a new customs invoice from our customer service and include with the package.
- Step 1: Select the item(s) you wish to return and state your reason for return on the feedback form. Place everything inside the box.
- Step 2: We recommend you return your items using the packaging in which your order was delivered. If you're unable to do this, please find a plain, unmarked card box that ensures that the return will arrive undamaged.
- Step 3: If there are any pre-existing shipping labels or stickers on the box, please remove them.
- Step 4: Seal the box and attach the return label (for further information see "Are there any return fees?"). Please make sure that the return label is visible as it will be scanned by the courier.
- Step 5: Take your package to a post office. Please keep the postal receipt until you receive an email informing you that the return has been received at our warehouse.
For Austria and Germany: You do not pay any return fees.
For France and the Netherlands: You do not pay any return fees if you request a return label from the customer service team.
For other countries: You will need to cover the return charges.
For France and the Netherlands: You do not pay any return fees if you request a return label from the customer service team.
For other countries: You will need to cover the return charges.
You will receive your refund through the same payment method you selected when the order was placed.
- Credit card, DIRECTebanking, iDeal, PayPal: The reimbursement will be automatically made to the respective account.
- Payment on invoice: Please provide us with your bank details. You can provide such information to the customer service team.
- Credit card, DIRECTebanking, iDeal, PayPal: The reimbursement will be automatically made to the respective account.
- Payment on invoice: Please provide us with your bank details. You can provide such information to the customer service team.
Upon receiving all returns, our warehouse will process the items and you will receive a confirmation e-mail. We will credit the corresponding amount to your account no later than 14 days after the confirmation. The time for your refund to arrive to your account depends on your bank or credit provider.
Currently we are unable to offer an exchange service. Should you wish to receive an item in another colour or size, please return the unsuitable item for a refund, and place a new order for the alternative item.
Payment
Your payment options might differ depending on your country and delivery address. You will find your available options in the payment section of the checkout.
Credit cards:
- Visa, MasterCard
PayPal:
- In order to be able to use this service you must register with PayPal (free of charge). For more information on PayPal, please click on the following link: www.paypal.com
- In order to be able to use this service you must register with PayPal (free of charge). For more information on PayPal, please click on the following link: www.paypal.com
Direct eBanking:
- For orders placed in Germany and Austria
- In order to be able to use this service, all you need is an online banking account at your bank and your login data.
- With direct eBanking you will instruct your bank to execute a transfer.
- No registration necessary
- For more information on direct eBanking, please click here
We protect your sensitive information using SSL encryption (Secure Socket Layer) and the 3D Secure service. All credit card data is transmitted to us in encrypted form.
Payment on invoice:
- For orders placed in Germany and Austria
- Pay within 14 days of receipt of your order. For this payment method, you will need to supply your date of birth.
- Payments on invoice are processed by Arvato Supply Chain Solutions SE.
IDEAL:
- For orders placed in the Netherlands.
- In order to be able to use iDEAL you need to be a customer of the participating banks.
- Payments can be done using the mobile banking app or the online banking environment of your own bank.
As soon as your order is dispatched, you will receive an e-mail confirmation including the invoice and a tracking code. Should you not receive your invoice, please contact us here.
All measurements in cm
Men's Sizes
| S | M | L | XL | XXL | |
|---|---|---|---|---|---|
| Chest | 92 | 98 | 104 | 110 | 116 |
| Waist | 78 | 85 | 92 | 99 | 106 |
| Hip | 96 | 101 | 106 | 111 | 116 |
| Inside Leg | 81-83 | 81.5-83.5 | 82-85 | 82.5-85.5 | 83-86 |
| Arm | 63-64 | 63.5-64.5 | 64-65 | 64.5-65 | 65-66 |
| Caps | 52-58 | 59-64 | |||
| Beanies | 52-55 | 55-58 |
Women's Sizes
| XS | S | M | L | XL | |
|---|---|---|---|---|---|
| Chest | 80 | 84 | 88 | 92 | 98 |
| Waist | 66 | 69 | 72 | 76 | 82.5 |
| Hip | 89 | 93 | 97 | 100 | 103 |
| Inside Leg | 77.5-78.5 | 78-79 | 78.5-79.5 | 79-80 | 79.5-80.5 |
| Arm | 59-60 | 59.5-60.5 | 60-61 | 60.5-61.5 | 61-62 |
| Caps | 52-58 | 59-64 | |||
| Beanies | 52-55 | 55-58 |
Primaloft®
The leading brand in synthetic insulation, PrimaLoft® insulation mimics all the warmth-retaining properties of down yet doesn’t retain any water, keeping you dry even in wet weather. All three categories of PrimaLoft® insulation (Gold, Silver and Black) are water-resistant, lightweight, breathable and preserve body heat.
Breathable
This particular textile construction allows air to circulate between the fibers easily. In return, these breathable qualities help keep the body cool, more comfortable and increase hygiene.
Premium Leather
All of our leather products use premium genuine leather. We don’t use any exotic leather and only source leather that is a co-product of the food industry. To produce low-polluting leather products, we use the award-winning wet-green® dyeing technique on our Nappa leather products. It uses an extract from olive leaves to tan Nappa leather naturally. This process makes the leather dirt-repellent and gives a soft feel.
Waterproof
This garment is made of waterproof material that keeps moisture out in wet weather. The shell fabric material is layered with a waterproof membrane that keeps out the moisture while keeping you dry on the inside. All our TAUROBRAN® products are constructed with waterproof taped seams to ensure water stays out.
Taurobran®
The innovative TAUROBRAN® membrane is an ultrathin, nano-engineered technology that is waterproof, while being breathable. This ground-breaking 3-layer e-spinning technique works with microscopic fibres. With a 5,000 mm rating, the density of the channels allows for perspiration to escape, and keeps water out. Taped seams and aquagard zippers add extra waterproof qualities to the garments. Versatile in use, this material innovation is integrated within AlphaTauri's iconic parkas and also forms a central part of the TAUROBRAN® sweatshirts.
Water Resistant
This garment is made of water-resistant material that keeps moisture out in wet weather. The material offers a solid level of protection against water, as the fabric is naturally water-resistant because of its structure (composed in a certain way, so water struggles to get through) or has a water-repellant coating. Therefore, moisture pearls off on the outside.
Reversible
AlphaTauri’s reversible designs provide you with a beautifully manufactured hybrid piece. Basically, you are getting a 2-in-1 style to provide extra flexibility inside out.
Lightweight
This garment is made of lightweight fabric or contains lightweight padding. Less material weight results in greater comfort while wearing and, in most cases, higher breathability.
Easy Care
This garment is particularly easy and quick to maintain. It restores to its original appearance after laundering with only a minimum of attention. Made of high-performance fabrics, it features high shape retention, extremely fast-drying time, and is resistant to wrinkles: it can be hand-washed, machine washed or dry cleaned as required.
Anti Odour
Anti-odour technology blocks odour-causing bacteria coming from the body. By neutralizing the bacteria before it interacts with sweat, the amount of body odour is reduced. This treatment is added to our knitwear.
3D Knit
AlphaTauri’s seamless 3D-Knit Collection is designed for maximum comfort and flexible movement. Knitted in three dimensions for a natural body shape fit, these ultra-breathable knitwear pieces redefine comfort and mark a new movement for premium knitwear. Knitted in one piece using 3D-WHOLEGARMENT® knitting machines – a process that results in less material waste – it is entirely seam-free.
Backpack-System
Two internal straps provide an easy carry solution to allow outerwear to be worn like a backpack during changeable weather moments, designed for an active metropolitan lifestyle on the go.
Heatable
The Heatable Capsule Collection fuses sophisticated design and warmth-retaining fabrics with integrated heating technology and sets new standards for heatable apparel. Two heating zones (kidney area and front pockets) and 4-intensity levels can be controlled interactively via an App, ensuring an individually adjusted temperature. Heat storing fabrics such as warmth-retaining sheep wool padding, cork granulate insulation and heat-conductive lining evenly distribute the heat.
Packable & Easy Travel
A travel-friendly feature that reduces the hassle of carrying a jacket around when you don’t need it. Carry it as a bag when out and about, or use it as a pillow during long-distance flights. An integrated packing system enables you to fold down the garment and turn it into a handy pouch that is easily stored away. Bags equipped with the travel handle can also be attached to suitcases for a more comfortable journey.
2-in-1
Upgrade your wardrobe with our 2-in-1 garments - the ultimate solution for style and practicality. Whether you're facing changing weather or simply want to switch up your look, our versatile pieces have got you covered. With jackets that include detachable vests and reversable garments, our collection offers endless possibilities for on-the-go fashion.
Special Material Dyeing
ThermoRegulation
The AlphaTauri thermo regulating fabric has a cooling effect on the skin, perfect for the warmer summer months. Balancing your body’s temperature, this garment incorporates a smart thermo regulating technology, providing increased levels of comfort.
Apple Leather®
Apple Leather® is a bio-based alternative to traditional leather that is made from residual waste generated during apple juice production. This innovative material offers a sustainable alternative to animal-derived leather that is both water-repellent and heat resistant.