Delivery & Returns
What are the shipping costs?
Shipping is on us! Currently shipping on all orders is free.
Shipping and delivery
How long will it take for my order to be delivered?
Delivery for standard shipments to Austria and Germany will be made within 2-3 working days, to the rest of Europe within 5-7 working days and to all other countries within 15-25 working days, depending on country.
Will I receive a notification once my order is dispatched?
Yes, as soon as the packages leave our warehouse we will send you an email including the trackingcode of the package. With this package you are able to track and trace the delivery.
Can I have the package sent to another delivery address?
We can deliver your order to any address. This means you may specify an alternative delivery address when placing your order.
What do I do if my package does not arrive?
Should your order not be delivered after the prescribed delivery period, please contact our callcentre using the contact form on our website.
Returns and Exchange
Can ordered goods be exchanged?
Currently we are unable to offer an exchange service. Should you wish to receive an item in another colour or size, please return the unsuitable item for a refund, and place a new order for the alternative item. Please note: Items purchased in a retail store cannot be exchanged in the AlphaTauri online shop and items purchased in the AlphaTauri online shop cannot be exchanged in retail stores.
What can I do if the ordered goods don’t fit or I don’t like them?
You are entitled to return all items purchased in the AlphaTauri online shop within 30 days of receipt without stating any reason.
Are there any return fees?
Customers from Austria and Germany do not pay any return fees if they use the return label enclosed with their order.
Customers from France, United Kingdom, Belgium and the Netherlands are able to request a return label from the customer service team. This will then be emailed to the supplied e-mail address. For orders from other countries we do not cover the return costs.
You may only return products to the AlphaTauri online shop that you bought online in our shop.
Arvato Distribution GmbH
How do you reimburse my money?
The method of reimbursement shall be subject to the payment method you selected for the relevant order. Credit card, DIRECTebanking, PayPal The reimbursement will be automatically made to the bank, credit card or PayPal account used for payment of the order. The time for the funds to clear into your account depends on your bank or credit provider. In the case of orders purchased CoD, you must provide us with your banking information. You can provide such information to the AlphaTauri Service Team at any time by email.
Which countries do you service?
Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, Georgia, Germany, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Maldives, Malta, Mexico, Monaco, New Zealand, Norway, Oman, Pakistan, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Trinidad & Tobago, Turkey, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Venezuela, Zambia.
Will I have to pay customs or import charges for my order?
All orders from within the EU are free from any customs charges. If you order from outside the EU these charges must be paid by the recipient of the package. Unfortunately we have no control over these charges, and cannot advise what the cost will be as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for further information.