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Standard delivery: Shipping is on us! Currently shipping on all standard orders is free.
Guaranteed Delivery Date: €15
Faster delivery with guaranteed delivery date, available to: Austria, France, Germany, Italy, Netherlands, Spain.
STANDARD DELIVERY:
We aim to dispatch your order in two working days. Once your order has been dispatched from our warehouse, you can find the estimated delivery times below:
Country | Estimated Delivery Days | Country | Estimated Delivery Days |
Australia | 9 | Mexico | 10 |
Austria | 6 | Netherlands | 8 |
Belgium | 7 | Poland | 6 |
Canada | 11 | Romania | 11 |
Czech Republic | 9 | Singapore | 4 |
Denmark | 7 | Spain | 11 |
France | 9 | Sweden | 7 |
Germany | 5 | Switzerland | 6 |
Hong Kong | 4 | United Arab Emirates | 4 |
Italy | 7 | United Kingdom | 8 |
Japan | 9 | Rest of World | 11 |
We reserve the right to split your order and dispatch them separately if this will decrease order processing time and it is reasonable for the buyer. No additional shipping costs shall be incurred in this case.
GUARANTEED DELIVERY DATE: For an additional €15 customers in Austria, France, Germany, Italy, Netherlands & Spain can receive their order on a guaranteed delivery date. This date is shown in the last step of the checkout.
Please note: We cannot ship to Packstation or PO Box addresses.
Asia: Azerbaijan, Bahrain, Georgia, Hong Kong, India, Indonesia, Israel, Japan, Kuwait, Lebanon, Malaysia, Maldives, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Thailand, Turkey, United Arab Emirates.
North America: Bahamas, Barbados, Canada, Dominican Republic, Ecuador, El Salvador, Greenland, Jamaica, Mexico, Panama, Trinidad & Tobago.
South America: Argentina, Bolivia, Chile, Colombia, Costa Rica, Peru, Uruguay, Venezuela.
Oceania: Australia, Fiji, New Zealand.
Africa: Egypt, South Africa.
Information for US customers: US customers can order our products online through our partners: Nordstrom and Luisa Via Roma (men’s products here and women’s products here). Or shop in person at our partners’ stores - RDC, AK Riggs, MENS, Nordstrom.
For Switzerland, Great Britain, Japan and Turkey: We will cover the customs costs for you.
For the rest of the world: The charges must be paid by the recipient of the package. Unfortunately we have no control over these charges, and cannot advise what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for further information.
For France and the Netherlands: You will need to request a return label from the customer service team.
For other countries: You will need to return your order at your own cost. We recommend you use the same courier that delivered your order (DPD/UPS). Please send your return to the following address:
AlphaTauri GmbH
c/o PVS Fashion-Service GmbH
Walter-Tron-Straße 3
97437 Haßfurt
Germany
Please note: For customers returning products from outside the EU, a customs invoice needs to be included inside the package. UK customers can request a customs invoice from our customer service.
- Step 1: Select the item(s) you wish to return and state your reason for return on the feedback form. Place everything inside the box.
- Step 2: We recommend you return your items using the packaging in which your order was delivered. If you're unable to do this, please find a plain, unmarked card box that ensures that the return will arrive undamaged.
- Step 3: If there are any pre-existing shipping labels or stickers on the box, please remove them.
- Step 4: Seal the box and attach the return label (for further information see "Are there any return fees?"). Please make sure that the return label is visible as it will be scanned by the courier.
- Step 5: Take your package to a post office. We recommend you use the same courier that delivered your order (DPD/UPS). Please keep the postal receipt until you receive an email informing you that the return has been received at our warehouse.
For France and the Netherlands: You do not pay any return fees if you request a return label from the customer service team.
For other countries: You will need to cover the return charges.
Your payment options might differ depending on your delivery address. You will find the available options in the payment section of the checkout.
PayPal:
- Paypal acts as a middleman between you and us.
- You get redirected to Paypal at checkout when selecting this payment method.
- In order to be able to use this service you must register with PayPal (free of charge).
Credit/Debit cards:
- Visa, Mastercard, Maestro, Carte Bancaire, Amex, JCB
Klarna:
- You have different options to choose from.
- Pay now: Pay directly at the checkout using a debit or credit card.
- Pay over time: Make your payment in instalments.
- Pay later: Receive your order first and pay the invoice later. The invoice needs to be paid within 30 days.
Apple Pay:
- Can be used by any Apple product user.
- Customer first need to enable Apple Pay on their device and add a credit or debit card to their wallet app.
Google Pay:
- Can be used by any Google account holder.
- Customer first need to add a payment method to their account/app.
iDEAL:
- For orders placed in the Netherlands.
TWINT:
- For orders placed in Switzerland.
Bancontact:
- For orders placed in Belgium.
S | M | L | XL | XXL | |
---|---|---|---|---|---|
Chest | 92 | 98 | 104 | 110 | 116 |
Waist | 78 | 85 | 92 | 99 | 106 |
Hip | 96 | 101 | 106 | 111 | 116 |
Inside Leg | 81-83 | 81.5-83.5 | 82-85 | 82.5-85.5 | 83-86 |
Arm | 63-64 | 63.5-64.5 | 64-65 | 64.5-65 | 65-66 |
Caps | 52-58 | 59-64 | |||
Beanies | 52-55 | 55-58 |
XS | S | M | L | XL | |
---|---|---|---|---|---|
Chest | 80 | 84 | 88 | 92 | 98 |
Waist | 66 | 69 | 72 | 76 | 82.5 |
Hip | 89 | 93 | 97 | 100 | 103 |
Inside Leg | 77.5-78.5 | 78-79 | 78.5-79.5 | 79-80 | 79.5-80.5 |
Arm | 59-60 | 59.5-60.5 | 60-61 | 60.5-61.5 | 61-62 |
Caps | 52-58 | 59-64 | |||
Beanies | 52-55 | 55-58 |