General terms and conditions

Salzburg Sport GmbH

§1 Subject

(1)  These general terms and conditions shall apply to the purchase of products via the website www.alphatauri.com by users falling within the definition of “consumers” pursuant to § 1 KSchG [Consumer Protection Act]. 

(2) This website is the property of and managed by Salzburg Sport GmbH, Am Brunnen 1, 5330 Fuschl am See (hereafter: SSG).

(3) The products on this website are sold by Arvato Distribution GmbH mit Sitz in Gottlieb-Daimler-Straße 1, 33428 Harsewinkel (Deutschland) (hereafter: Arvato / us) on behalf / as commission agent of SSG. The parties involved in the purchase of Products via this website shall be Arvato as seller and the customer. SSG is not a party of these general terms and conditions of sale, but holds all rights to this website's domain name, the logos, the registered trademarks relating to the products available on this website and holder of all copyrights relating to this website and its contents.

(4) Any communication by the customer in connection with and/or in relation to the purchase of the products, including any notifications, claims or requests concerning the purchase and/or delivery of the products or exercising the right to cancel, etc, shall be sent to Arvato at the addresses set out on this website and in accordance with the procedure also set out on this website and to the e-mail address customer.service@alphatauri.com.

(5) All purchases are regulated by the general terms and condition of sale published on this website at the time the order is submitted by the customer.

§2 Closing of Contract

(1) The presentation of goods on our website and the possibility to order the same shall not be interpreted as a binding offer on our part. A binding offer to conclude a purchase contract shall not be made until the customer places an order. Before finally submitting the order, the customer may correct his order. An automatic confirmation of receipt will then be sent by email to the customer. This confirmation shall not be deemed acceptance of such offer. A purchase contract with Arvato shall only be concluded when we ship the product to the customer or confirm the order separately in a further email. The text of the contract will be saved. Customers who sign up for a customer account can access the contract text when logging into their account again after first registration. The purchase contract may be concluded in German or in English.

(2) In the event of spelling, printing or arithmetic errors, we reserve the right to rescind the contract. The actual colours of a product may deviate from the colours on the photos.

(3) Orders may only be placed by persons who are at least 18 years of age.

§3 Prices and Shipping Costs

The prices of the items are indicated in Euro including VAT (within the EU). In addition, shipping costs will be charged.

§4 Payment

Payment may be made by credit card or Paypal and for some territories electronic bank transfer and payment on invoice are also provided as payment options. 

§5 Withdrawal

(1) Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason. 

The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. In the case of a contract relating to multiple goods ordered in one order and delivered separately or in the case of a contract relating to delivery of a good consisting of multiple lots or pieces the withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece. 

To exercise the right of withdrawal, you must inform us.

AlphaTauri Online Shop, c/o Arvato Distribution GmbH, Schleefstraße 1, 44287 Dortmund, Deutschland
Email: customer.service@alphatauri.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached sample withdrawal form, but it is not obligatory. 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

(2) Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. In the case that the same means of payment as used for the initial transaction is not available for the reimbursement (e.g. cash on delivery) the reimbursement will be carried out via bank transfer to a bank account named by you.

You shall send back the goods or hand them over to:

AlphaTauri Online Shop, c/o Arvato Distribution GmbH, Schleefstraße 1, 44287 Dortmund, Deutschland

without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

We will bear the cost of returning the goods, if customers use the return labels provided by us. Costs for shipments with “postage paid by receiver” will not be covered. If the previous requirements are not met, you will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

(3) Please note:

A right to withdrawal does not exist for

- the supply of goods made to the consumer’s specifications or clearly personalised (e.g. flocked or printed shirts or tricots made to order);
- the supply of sealed audio or sealed video recordings or sealed computer software (e.g. CDs, DVDs, Blu Rays) which were unsealed after delivery;
- the supply of goods which are liable to deteriorate or expire rapidly;
- the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications; and
- the provision of services related to leisure activities if the contract provides for a specific date or period of performance (e.g. tickets).

(4) Withdrawal form (Download link)

(complete and return this form only if you wish to withdraw from the contract) 

- To 

AlphaTauri Online Shop, c/o Arvato Distribution GmbH, Schleefstraße 1, 44287 Dortmund, Deutschland

Email: customer.service@alphatauri.com

- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date

(*) Delete as appropriate.

§6 Delivery

(1) Deliveries shall be made to the delivery address specified by the customer.

(2) If delivery or another service is permanently impossible due to force majeure, a performance obligation on our part shall be excluded. Any payments already received shall be refunded forthwith.

(3) The delivery with standard shipments in Austria and Germany will be within 5 days, in the European Union within 10 days and to countries outside of the European Union within 20 days of purchase. We reserve the right to make partial shipments if this appears to be expedient for rapid handling of the contract and acceptable for the customer. The customer shall not be required to pay additional shipping costs in this case. In the exceptional event that an item cannot be delivered, we shall inform the customer of this forthwith and reserve the right to rescind the contract.

§7 Retention of Title

The delivered goods shall remain the property of the vendor until complete payment.

§8 Statutory rights of buyer in the case of defects

In case of defects of the delivered products the statutory rights of the buyer in the case of defects are applicable.

§9 Liability

(1) Any compensation claims are excluded in cases of minor negligence. This restriction does not apply for injury to life, body and health.

(2) Personal liability of the legal representatives, vicarious agents and employees of SSG and Arvato shall be excluded.

§10 Data Protection

Information about the method, scope and location of collection, processing and utilisation of the customer’s personal data can be found in the Privacy Declaration. 

§11 Governing Law

The order and any litigation resulting from the order and from order processing shall be governed by Austrian law. The exclusive venue shall be Vienna - Inner City.

§12 Severance ,Written Form

(1) Should individual provisions of these terms and conditions be or become ineffective or invalid in whole or in part, the effectiveness of the remaining terms and conditions shall not be prejudiced. The ineffective or invalid provisions shall be replaced by the statutory provisions.

(2) Any amendments to these general terms and conditions must be made in writing.

(3) These general terms and conditions are available in English and German. In the case of any divergence between the two versions, the German version shall prevail.

§13 Contact Information

AlphaTauri Online Shop, c/o Arvato Distribution GmbH, Schleefstraße 1, 44287 Dortmund, Deutschland
E-Mail: customer.service@alphatauri.com

Salzburg Sport GmbH, Am Brunnen 1, 5330 Fuschl am See, Austria
Directors: Rudolf Theierl, Reinhard Stocker
Company Register Nr.: FN 190213a, Register Court: Landgericht Salzburg
Branch: Arenbergstraße 29b, 5020 Salzburg, Austria 

Version: April 2017

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