Delivery und Returns
Shipping costs
Shipping and delivery
Returns and Exchange
  • Can ordered goods be exchanged?
    Currently we are unable to offer an exchange service. Should you wish to receive an item in another colour or size, please return the unsuitable item for a refund, and place a new order for the alternative item. Please note: Items purchased in a retail store cannot be exchanged in the AlphaTauri online shop and items purchased in the AlphaTauri online shop cannot be exchanged in retail stores.
  • What can I do if the ordered goods don’t fit or I don’t like them?
    You are entitled to return all items purchased in the AlphaTauri online shop within 30 days of receipt without stating any reason. Customers from Austria and Germany do not pay any return fees if they use the return label enclosed with their order. You may only return products to the AlphaTauri online shop that you bought online in our shop.
  • How do you reimburse my money?
    The method of reimbursement shall be subject to the payment method you selected for the relevant order. Credit card, DIRECTebanking, PayPal The reimbursement will be automatically made to the bank, credit card or PayPal account used for payment of the order. The time for the funds to clear into your account depends on your bank or credit provider. In the case of orders purchased CoD, you must provide us with your banking information. You can provide such information to the AlphaTauri Service Team at any time by email.
International orders
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